1. Cancellations 24h (48h) in advance
If you want to cancel the consultation, you need to do this 48h in advance. Then the cancellation will be at no cost.
Cancelations between 24h and 48h in advance, leads to invoicing at 50%.
Cancelations less then 24h in advance are invoiced in full, no matter what the reason is!
Any discount is at our sole discretion.
2. No partial results
If you’re in the process of being evaluated (bilan), you know it includes an intake, several tests, as well as a series of questionnaires. No results will be available until all parts of the evaluation are finished. The reason behind this is that the test correction is only done after all parts of the evaluation are completed (intake, tests, questionnaires,…). This way less time is spent on the diagnostic process, which in turn means lesser costs.
Be aware that this also means that no partial results are given, not even to other healthcare professionals.
If you cancel before the end of the process, you’ll have no results, but payment of the time already spent will be invoiced!
Example: A standard evaluation of ADHD includes 3 tests. The first one is administered during 2 consultations.
Situation a) You cancel after the first consult of the first test: No results will be available. The time spent will be invoiced.
Situation b) You cancel after the second consult of the first test: No results are available. The time spent will be invoiced.
If you ask for the results explicitly, we can write a report. In that case the time spent for correction and for writing the report will be invoiced as well. Without report, no results will be communicated.
These results do not include a diagnosis, but only the test results themselves.