Patient care is our priority. This may seam a classical / evident claim, but in practice it results in irregular invoicing. We try to send out invoices every month, but in reality this is far from guaranteed.
On the invoice you’ll find a total for 3 categories: Consultations | Services | Products. You’ll also find an overview for the payments we already received.
On the proof for reimbursement you’ll find the details of the items on the invoice. This is the only document you need send to your insurance for a refund, it contains all necessary details.
We remind you that the patient (or legal representative) is responsible for the payment to us. Only then the insurance can reimburse you. The insurance never pays directly to us! Even when the insurance hasn’t reimbursed you, the invoice has to be paid before the deadline.
Reminders: We do send reminders, but they are no legal obligation. Legally, the payment of the invoice is due immediately. The first reminder is at no extra cost, but after the second reminder, we invoice the time spent on the invoice at the usual tariff. We use text messages, emails and paper reminders.
In case of payment issues, please contact: comptabilite [-at-] swissattentioncenter.ch